Enterprise Server Edition

Software License includes:

Enterprise Edition builds on the features found in Thermal Trend® – Lean DB family of products by adding features designed to increase the reliability, scalability, and manageability of enterprise applications.

1 Year Maintenance & Upgrade (Includes all services releases and upgrades).
30 Days Free Technical Phone Support for out of the box issues. (Note: Your 30 days of free phone support with product registration. Support specialists reserve the right to limit the calls to one hour per incident).

* Note: the ‘Enterprise Server Edition’ license will not create sites, inspections or allow for test results editing, except for scheduling of repairs, and logging the fixes that have been made. This license is installed on a network server.

Compatible with Windows Service

Enterprise Server Edition allows Thermal Trend® implementation as a Windows Service.

Monitoring service

Provides additional monitoring services available for Thermal Trend Sync Service.

Easy synchronization

Sync Queue capabilities added allowing simultaneous virtual synchronizations from either PC or PPC.

Maintenance and Technical Support

We provide you with a flexible support and maintenance options to meet your needs from software maintenance, version updates, phone (GoToMeeting, MS Teams, etc. remote support) and on site technical support / training as well as outsourcing personal services as you require.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S1 “Software Maintenance Plan”

Price: 15% of full list price US$, per year

Product maintenance and version upgrade contract for Thermal Trend – Lean DB products.

The annual contract provides access to all new service releases and version upgrades during the term of the contract.

Customers under a current software maintenance plan will also qualify for ‘S2 In Plan Incident-based Technical Phone Support’.

Annual contract includes:

1 Year Maintenance & Version Upgrade (including all services releases and upgrades).

Note: S1 TT Lean® – “Software Maintenance Plan“ should be renewed annually to obtain S2 hourly rate. TT Lean® – “Software Maintenance Plan” is included with the initial purchase of all Lean® products. S1 TT Lean® – “Software Maintenance Plan“ term is a year from the date of purchase or installation, whichever is later. Must be purchased annually unless other arrangements are made.

With initial purchase of any Thermal Trend license – First 30 Days Installation Telephone Technical Support is provided.
This a 30-day contract providing unlimited phone support for setup issues and one hour of product training for Thermal Trend – Lean DB (note: these services are provided at no additional cost during the first 30-days of purchasing and installation of the product license).

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S2 “In Plan” Incident based, Technical Phone Support

Price: US$100.¨/hr. billable in 15 minute increments

Thermal Trend – Lean DB technical phone support services for additional help and/or training not covered by item S5 below.

Thermal Trend – Lean DB technical phone support services for assistance with installation issues, configuration, user questions and/or training needs. This reduced rate is for customers who are current with their Annual Software Maintenance Plan.

Option includes:

Technical Phone Support at an hourly rate of $100.00, billable in 15 minute increments for additional support and/or training not covered by item S5 below.
The first time minimum required amount of time to be purchased is 2 hours and remains as a credit on client’s account.
A credit card might remain in file to charge any overages upon utilization of full balance. Client authorization is required.

Note: S1 TT Lean® – “Software Maintenance Plan“should be renewed annually to obtain S2 hourly rate. TT Lean® – “Software Maintenance Plan” is included with initial purchase of all TT Lean® products. Please review S1 above for additional information.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S3 “Out of Plan” Incident based Technical Phone Support

Price: US$200.¨/hr – billable in 15 minute increments

Thermal Trend – Lean DB technical phone support services for assistance with installation issues, configuration, user questions and/or training needs. This rate is for customers who are NOT currently subscribed to a Annual Software Maintenance Plan.

Option includes:

Technical Phone Support at an hourly rate of $175.00, billable in 15 minute increments for additional support and/or training not covered by item S5 below.
The first time minimum required amount of time to be purchased is 2 hours and remains as a credit on client’s account.
A credit card might remain in file to charge any overages upon utilization of full balance. Client authorization is required.

Note: Clients not participating in S1 TT Lean® – “Software Maintenance Plan will not receive new service releases and version upgrades.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S5 On-Site Support and Program Implementation

Price: US$1,400.¨ per day plus expenses

Onsite training and Thermal Trend – Lean DB ® program implementation, performed by our staff or authorized associates to include:

Creating correct site infrastructural for your facilities.
Creating Routes for locations and equipment as well as route sets for correct filtering of data based on your needs.
Proper documentations of inspection information and problems for historical trending of conditions.
Correct inspection data cataloging and management for fast and accurate retrieval.
Proper use of IR camera equipment relative to inspection needs and applications.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.