Manager Viewer

Software License includes:

- - “Thermographer Desktop” database application with no administrative privileges* (single license)
  Note: the “Manager Viewer” license will not create: sites/inspections or allow for the editing of data fields. This license is typically for individuals who are solely interested in viewing the data and printing reports.
  - 30 days Free Technical Phone Support for out of the box issues. (note: Your 30 days of free phone support starts as soon as you register your product. Support specialists reserve the right to limit calls to one hour or one incident)
  NOTE: Item S1 is required for first year of purchase on all software licenses sales for all products, please make sure to include the associated costs for Maintenance and Version Upgrade Contracts for the respective products. See Item S1 below for more information.

Unlimited item creations

Allows for work order scheduling and tracking vs. the actual repairs

Viewing access

This viewer license allows access to the database for viewing of data, printing of reports, and exporting information, but not the ability to edit/delete any data.

Exclusive reporting

Provides complete reporting and exporting of data.

Maintenance and Technical Support

We provide you with a flexible support and maintenance options to meet your needs from software maintenance, version updates, phone (GoToMeeting, MS Teams, etc. remote support) and on site technical support / training as well as outsourcing personal services as you require.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S1 “Software Maintenance Plan”

Price: 15% of full list price US$, per year

Product maintenance and version upgrade contract for Thermal Trend – Lean DB products.

The annual contract provides access to all new service releases and version upgrades during the term of the contract.

Customers under a current software maintenance plan will also qualify for ‘S2 In Plan Incident-based Technical Phone Support’.

Annual contract includes:

1 Year Maintenance & Version Upgrade (including all services releases and upgrades).

Note: S1 TT Lean® – “Software Maintenance Plan“ should be renewed annually to obtain S2 hourly rate. TT Lean® – “Software Maintenance Plan” is included with the initial purchase of all Lean® products. S1 TT Lean® – “Software Maintenance Plan“ term is a year from the date of purchase or installation, whichever is later. Must be purchased annually unless other arrangements are made.

With initial purchase of any Thermal Trend license – First 30 Days Installation Telephone Technical Support is provided.
This a 30-day contract providing unlimited phone support for setup issues and one hour of product training for Thermal Trend – Lean DB (note: these services are provided at no additional cost during the first 30-days of purchasing and installation of the product license).

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S2 “In Plan” Incident based, Technical Phone Support

Price: US$100.¨/hr. billable in 15 minute increments

Thermal Trend – Lean DB technical phone support services for additional help and/or training not covered by item S5 below.

Thermal Trend – Lean DB technical phone support services for assistance with installation issues, configuration, user questions and/or training needs. This reduced rate is for customers who are current with their Annual Software Maintenance Plan.

Option includes:

Technical Phone Support at an hourly rate of $100.00, billable in 15 minute increments for additional support and/or training not covered by item S5 below.
The first time minimum required amount of time to be purchased is 2 hours and remains as a credit on client’s account.
A credit card might remain in file to charge any overages upon utilization of full balance. Client authorization is required.

Note: S1 TT Lean® – “Software Maintenance Plan“should be renewed annually to obtain S2 hourly rate. TT Lean® – “Software Maintenance Plan” is included with initial purchase of all TT Lean® products. Please review S1 above for additional information.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S3 “Out of Plan” Incident based Technical Phone Support

Price: US$200.¨/hr – billable in 15 minute increments

Thermal Trend – Lean DB technical phone support services for assistance with installation issues, configuration, user questions and/or training needs. This rate is for customers who are NOT currently subscribed to a Annual Software Maintenance Plan.

Option includes:

Technical Phone Support at an hourly rate of $175.00, billable in 15 minute increments for additional support and/or training not covered by item S5 below.
The first time minimum required amount of time to be purchased is 2 hours and remains as a credit on client’s account.
A credit card might remain in file to charge any overages upon utilization of full balance. Client authorization is required.

Note: Clients not participating in S1 TT Lean® – “Software Maintenance Plan will not receive new service releases and version upgrades.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Description

S5 On-Site Support and Program Implementation

Price: US$1,400.¨ per day plus expenses

Onsite training and Thermal Trend – Lean DB ® program implementation, performed by our staff or authorized associates to include:

Creating correct site infrastructural for your facilities.
Creating Routes for locations and equipment as well as route sets for correct filtering of data based on your needs.
Proper documentations of inspection information and problems for historical trending of conditions.
Correct inspection data cataloging and management for fast and accurate retrieval.
Proper use of IR camera equipment relative to inspection needs and applications.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

License Upgrades

When your needs expand we provide a practical upgrade path for your currant licenses to help you meet the needs. Both the “Manager Viewer” and the “Maintenance Planner” licenses have a upgrade path depending on your needs.

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Upgrade Description

LU1 Upgrade: “Maintenance Planner” to “Thermographers Desktop”

Price: US$1,725.¨

Database application upgrade for (1) desktop with full administrative privileges.

This upgraded license allows you to create an unlimited number of: sites, inspections, test and item statuses.
It also allows you to create and document items for Thermal Visual problems, Baseline Trending, Roof, Corona, Ultrasonic UE/SDT equipment, Inspection Notes, Utility Pole Trending, and Substation equipment trending including Transformers / Load Tap Changers, Regulators, Breakers, and Batteries.

Allows for work order scheduling and tracking vs. the actual repairs.

Provides complete reporting and exporting of data.

Fully integrates with Thermal Trend – Image Analyzer for advance analysis of IR images directly inside of Lean DB.

Software License upgrade includes:

“Thermographer Desktop” database application (single license)
30 days Free Technical Phone Support for out of the box issues. (note: support specialists reserve the right to limit calls to one hour or one incident).

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Upgrade Description

LU2 Upgrade: “Manager Viewer” to “Maintenance Planner”

Price: US$1,725.¨

Database application upgrade for (1) desktop with limited administrative privileges.

This limited-function upgrade license is for users that already have the “Thermographer Desktop” and wish to provide access to the database for additional personnel (maintenance planners – repair personnel) to be able to schedule repairs, log repairs, and print reports/export data.
Allows for work order scheduling and tracking vs. the actual repairs.
Provides complete reporting and exporting of data.
Software License upgrade includes:
“Thermographer Desktop” database application with limited functionality* (single license)
Note: the “Maintenance Planner” license will not create: sites/inspections or allow for the editing test results, with the exception of scheduling repairs, and logging the fixes that have been made. This license is typically for the maintenance planner or repair personnel use.
30 days Free Technical Phone Support for out of the box issues. (note: support specialists reserve the right to limit calls to one hour or one incident).

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.

Item Upgrade Description

LU3 Upgrade: “Manager Viewer” to “Thermographers Desktop”

Price: US$3,450.¨

Database application upgrade for (1) desktop with full administrative privileges.

This upgraded license allows you to create an unlimited number of: sites, inspections, test and item statuses. It also allows you to create and document items for Thermal Visual problems, Baseline Trending, Roof, Corona, Ultrasonic UE/SDT equipment, Inspection Notes, Utility Pole Trending, and Substation equipment trending including Transformers / Load Tap Changers, Regulators, Breakers, and Batteries.
Allows for work order scheduling and tracking vs. the actual repairs.
Provides complete reporting and exporting of data.
Fully integrates with Thermal Trend – Image Analyzer for advance analysis of IR images directly inside of Lean DB.

Software License upgrade includes:

“Thermographer Desktop” database application (single license)
30 days Free Technical Phone Support for out of the box issues. (note: support specialists reserve the right to limit calls to one hour or one incident).

If you have any questions or need some help in deciding what is the best way to start, or need a price quota you can reach us by clicking on Contact us.